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AIAM NO-CE Designation Classes and Testing

This program is not available for credit.

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AIAM Training
Jeff Odom |  Rusty Deaton
Access for 365 day(s) after purchase.


The comprehensive Associate in Insurance Account Management (AIAM) professional designation is the only non-technical customer service account designation approved by IIABA's Best Practices Council.


The on-demand (NO CE) web based curriculum is geared toward helping account representatives and managers obtain the needed skills to provide the best service possible to clients. This leads to improved customer satisfaction, which increases account retention


This classroom format has been created to provide a streamlined approach to earning your AIAM designation after successfully completing all 13 classes followed by the successful completion (at least 70%) of the testing provided at the end of all the classes.    


Jeff Odom Related seminars and products: 9



Jeff Odom is an Insurance Analyst and Instructor for the Florida Association of Insurance Agents. Jeff’s duties at FAIA include writing, updating, and revising FAIA’s Florida Insurance Research Library.  Jeff also writes and edits the Florida General Lines Study Manual. Along with writing, Jeff teaches both live and webinar classes. Topics include customer service, ethics, personal lines, insurance law, and licensing law.
Jeff graduated from Florida State University in 1988 and began his insurance career with an independent insurance agency.  Jeff is married and has two grown children.

Rusty Deaton Related seminars and products: 6


Rusty Deaton's work experience includes 24 years as owner and principal of Deaton Insurance Agency, a multi-line property and casualty agency, which he founded in 1985. Rusty's focus in the agency is now on public entity insurance. Rusty was a partner in Edmond, Deaton, and Stephens Insurance Agency from 1991 to 2002, a leading commercial insurance provider in the Texas Panhandle.

In addition to his insurance pursuits, Rusty has been a director of First National Bank of Paducah since 1987, and President of First Paducah Bancshares of Texas since 1997. He graduated from Texas A&M University in 1984 and received his CIC designation in 1998. 



Overall:      4

Total Reviews: 18

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